29VPN · REFUND POLICY

Refund Policy

Last updated: August 2026

This policy applies to subscriptions and traffic packages purchased through the 29VPN user panel. It explains the refund window, review criteria, processing routes, and return rules for different payment methods. Before placing an order, choose a suitable plan based on your network environment, platform, and traffic needs. Before requesting a refund, keep your order record and payment receipt available for transaction verification.

Refund Window and Eligibility

The refund window starts when the first payment order shows as successfully paid. An eligible request is verified against the actual amount paid for that order, not the displayed plan price, account balance, or amount from another order. If the subscription created by the first payment is upgraded mid-term, the related order and upgrade difference will be reviewed together to confirm the scope of the requested service.

An applicant may submit a request for the first payment order during the refund window. Renewal, repurchase, additional traffic-package purchases, or new orders do not automatically create a new first-payment refund window. Unpaid, closed, or unsuccessful payment orders are not eligible for a refund and do not create a refundable amount.

Exclusions and Cases Requiring Review

The following cases are not eligible for a no-questions-asked refund or require additional review: an account restricted for violating the Terms of Use; a subscription resold, shared for profit, or used to interfere with network or service operations; repeated purchases made for the purpose of seeking refunds followed by concentrated traffic use within a short period; a transaction already disputed, reversed, or refunded more than once through a payment channel; or a request that cannot be matched to the order record.

Testing international routes, switching nodes, and verifying connections on Windows, macOS, iOS, Android, or Linux do not by themselves constitute grounds for denying a refund. Whether usage is abnormal or violates the rules will be assessed based on order, account activity, and route-use records rather than a single connection or platform.

Request Process and Required Information

Applicants should sign in to the user panel and submit a refund request through the ticket portal. Registration does not require an email address, so the request should include the username, relevant order record, payment method, and payment receipt that can be used to verify the transaction. The reason for the refund may be left blank. For duplicate charges, unusual order status, or a failed return through the payment channel, relevant screenshots may be added to help confirm the transaction status.

After a ticket is submitted, 29VPN will verify the first payment time, order ownership, actual payment status, and account usage. If information is missing, the ticket will specify what needs to be provided. Applicants should continue checking progress through the original account and avoid opening multiple tickets with the same content, which may cause duplicate order reviews.

Refund Amount and Receipt Time

Once approved, an eligible first payment order will be refunded in full based on the actual amount paid. After the refund is submitted to the payment channel, the time required for receipt depends on that channel’s processing progress; 29VPN does not promise a single fixed arrival date. A refund marked as submitted in the user panel or ticket does not mean that the payment channel has completed the credit. The final status should be checked in the original payment account or corresponding transaction record.

If the payment channel rejects the original return route, the original transaction status changes, or the payment record cannot be identified, processing will be paused and the original ticket will request additional verification information. Once the refund is completed, the related subscription, remaining traffic, and associated access rights may be terminated. Applicants should confirm before submitting that they no longer need the related service arrangements.

Handling by Payment Method

Alipay and WeChat Pay refunds will generally be returned to the original payment account. Applicants do not need to provide another receiving channel. If the original transaction cannot be returned automatically, follow the ticket instructions to complete transaction verification. Any request to change the receiving route must first confirm order ownership and payment records to prevent funds from being sent to an account unrelated to the original order.

USDT transactions are reviewed separately according to the original order record, network used, and on-chain status. Because on-chain transactions cannot be reversed, applicants must accurately confirm the receiving address and corresponding network in the ticket. If the address or network information does not match, the refund will not be sent directly. The completion status of a USDT refund is based on on-chain confirmation, and processing may differ from Alipay or WeChat Pay.

This policy applies together with the Terms of Use. If a refund request involves an order-ownership dispute, unusual payment status, or account violation record, the verification result in the ticket will determine how it is handled. Submitting a request means that the applicant agrees to stop using the subscription service provided by the relevant order after the refund is completed.