29VPN Contact Support

Track subscription delivery, international routes, client imports, billing and refund requests through one ticket. Describe where the issue occurred and its current status to reduce follow-up questions.

Submit a ticket Visit the Help Center

110+ countries / 210+ routes Windows / macOS / iOS / Android / Linux 60-day no-questions-asked refunds

CONTACT ROUTING

Choose a contact channel by issue

Tickets are the primary support channel. Use email or Telegram only after valid contact details are published on this site; do not rely on other pages or forwarded messages to verify a channel.

Primary channel · Ongoing follow-up

Support ticket center

Use tickets for subscription status, plan activation, traffic resets, client imports, connection issues, payment checks and refund requests. The ticket keeps the issue context, so you can add screenshots or test results without repeating the full history.

Expected response: Requests are handled by queue and issue type. Subscription delivery and payment matters are checked against account and order details first; no fixed response time is promised.

Open the ticket center →

Written support · Email

Email support

A public email address is not currently available. For detailed issue reports, billing materials or multiple failure screenshots, describe the situation in a ticket first and continue through the method provided in the ticket reply.

Expected response: Once valid email details are published, messages will be handled by subject and issue context. For now, use a ticket to avoid sending requests to an unconfirmed address.

Instant messaging · Telegram

Telegram support

Public Telegram contact details are not currently available. Submit route selection, client setup or subscription import issues directly through a ticket; continue viewing the record in the user panel.

Expected response: Once valid account details are published, this channel will suit brief confirmations. Requests requiring subscription, payment or refund checks should remain documented in a ticket.

REQUEST CHECKLIST

Information required before submitting a ticket

A clear issue description helps locate the problem more than repeated follow-ups. Share the details below as relevant; never provide your account password or paste a complete subscription URL.

Account and subscription: Provide your username, plan status and the step where the issue occurred.
Connection and routes: State your location, target access region, platform and route types already tested.
Client issue: Specify whether you use Windows, macOS, iOS, Android or Linux, and describe the message shown during import, update or connection.
Billing and refunds: Describe the relevant operation completed with Alipay, WeChat or USDT, along with the status currently shown for the order.
Diagnostic materials: Screenshots should retain the error message and surrounding steps, while masking passwords, subscription URLs and other sensitive information.